Our in-house teams provide full capability for long-term product support, including assistance with recommending spare parts to assure product performance, compatibility and compliance. Please use the Support Case form below to request technical support for your BSD instrument.
Alternatively, clients may choose to phone directly or email to our dedicated support email address supplied with your contract. If you are not currently supported with a BSD service contract or coverage, please fill out our Enquiry Form on the Contact Us page.
We endeavour to resolve any issues or fault reports with an expediency of time. We will log and respond within 24-48 hours to faults reported directly by phone or via our contact page here.
In covering your chosen service package, we endeavor to conduct our activities with the highest degrees of professional conduct and product expertise.
Visit the BSD Support Portal
Please contact us for registration to access user manuals, instructional videos, and technical information including spare parts lists.