Service /Our Services

We offer packaged and tailored service delivery to suit your budgetary and compliance needs.
The BSD service team is fully backed by factory support and expertise from our engineering and manufacturing departments.

Our dedication to service is one of our core values and our service provision is intrinsically linked with every facet of business operation. We provide our full support and response to meet your service needs.

We use a highly effective scheduling system and dedicated team of qualified personnel to ensure timely availability and geographical coverage to deliver cost-effective customer services. Our friendly team are committed to work with a strict adherence to the rules and safety requirement of your workplace. BSD Robotics provides an array of service packages to meet all types of customer requirements.

Contract Options

BSD Service packages provides you annual support, priority response from expert staff, access to BSD genuine spare parts, optional benefits, and discounts for the service of multiple BSD instruments at the same site. All packages are inclusive of a BSD Service Certification, travel and associated costs, labor, consumables, and access to the BSD wealth of knowledge direct from the manufacturer.

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To find out more download our service packages.

Services Packages

One-Off Servicing

Single non-contract services are available to perform any site activity that you require, whether it be training new laboratory analysts to use a BSD product, performing a PM or repair service, or reinstalling or refurbishing a BSD instrument. Non-contract service pricing is available on request.

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IQ/OQ Service

Installation Qualification (IQ) and Operational Qualification (OQ) Services provide assurance that your BSD instruments are operating to maximum efficiency and overall functionality. The IQ/OQ service provides documented verification that instrumentation is installed to manufacturer’s recommendations and user requirements and is operating as intended to anticipated specifications. For customers requiring IQ/OQ documentation, BSD Robotics can provide this service on every instrument that is directly installed or serviced through BSD Robotics. While every installation and service conducted by BSD Robotics is held to the upmost regard, in those cases needing further documentation, this can be achieved.

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Remote Service Package

If you prefer to use your own maintenance resources, Remote Service Packages are also available offering telephone and email support direct from the manufacturer and access to BSD expertise assessment and advice during the contract period.

Optional Benefits

Extra services and provisions can be added to any service package to tailor your needs.

Software upgrades (Windows 10 compatible), all supported models

Annual software subscription (series 4 and later instruments only)

Installation Qualification/Operational Qualification (IQ/OQ) service and report

Application assistance service to configure your BSD instrument to best suit your workflow

Instrument customisation service to suit a new application, process change or punch size change

Access to temporary loan units

Remote and on-site operator training, individual or group training

Instrument re-installation and reconfiguration service to manufacturer standards

Additional service provisions: extra PM per year, extra repair or emergency visit provision

Instrument refurbishment programme

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